Quality Assurance Officer (x 2)

Job Title: Quality Assurance Officer (x 2)
Contract Type: Permanent
Location: Sydney
Reference: 525666
Contact Name: Sahana Gabriel
Job Published: July 21, 2020 13:31

Job Description

Quality Assurance Officer (x 2)
There is a strong preference for applications for this vacancy from people with disability. SSI provides workplace adjustments in their recruitment processes and in the workplace, assessed on a case by case basis.

About our client
Settlement Services International (SSI) is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. They work with people with a refugee and asylum-seeking background, culturally and linguistically diverse (CALD) communities, people with disability, youth and children and more to build capacity and enable them to overcome inequality. SSI is a member of the Australian Network on Disability (AND) which seeks to advance the inclusion of people with disability in all aspects of business.

About the opportunity
SSI has partnered with the National Disability Insurance Agency (NDIA) to deliver Local Area Coordination Services in NSW. As a Local Area Coordinator (LAC), SSI supports people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream services in the community.
The Quality Assurance Officer will support the development, implementation and continuous improvement of the LAC Program’s Quality Framework by adopting a systematic approach that includes the development, implementation and review of policies, procedures and resources, as agreed with senior managers of the LAC program.

About your experience
  • Previous experience in a similar role or qualifications in quality framework design and implementation, project management and/or advanced report writing;
  • High level written communication and analytical skills with experience in writing, developing and implementing policies and procedures in a human services sector;
  • Proven interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds;
  • Demonstrated ability to work with limited supervision, manage a variety of tasks and display personal drive and integrity;
  • Experience working in a not-for-profit community organisation highly advantageous
  • Previous experience and knowledge of the NDIS would be highly advantageous;
  • Awareness and recognition of cultural diversity, including Aboriginal and Torres Strait Islander and CALD communities; and
  • Willingness to travel and work flexible hours and in a range of locations across areas and regions as required.
Location: Ashfield or Liverpool.
If you are interested in this role, please register your interest using the apply button. For further information or to have a confidential conversation regarding your suitability, please contact Sahana Gabriel on 02 9055 4474 or by emailing

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